What can I return?
Everything except the following:
Pre Order products that are customised are not returnable
Adult sizes of all products are not returnable
Products with additional sleeves, dupatta or personalisation are not returnable
Hair Accessories, Under Wear, Vests, Rakhis, Pillows, Bedding, Blankets, Bunting, Play Mats, Towels, Photo Props, Diapers, Bows & Ties, Bangles and Doll Dresses are not returnable
All returnable products should have its original packing, labels & tags intact. It should be unused and in a saleable condition
Returns must be initiated within 10 days from delivery date
For all orders delivered within India, a restocking fee will be charged on every item returned.
US 19 per item if it is picked up by Little Muffet
US 9 per item if it is sent by you
For all orders shipped but not accepted within India, a restocking fee of us 19 per item will be charged
When will I get my refund?
Once we receive the return, the product(s) will go through a quality check
After the product passes the quality check, we will issue a refund to the original mode of payment
For all orders delivered within India, a restocking fee will be charged on every item returned.
US 199 per item if it is picked up by Little Muffet
US 99 per item if it is sent by you
For all orders shipped but not accepted within India, a restocking fee of US 199 per item will be charged
It may take up to 7-10 business days for the refund to reflect in your account
In case of COD orders, we will need your bank account details to process the refund
Any shipping charges, customs duty / taxes are not refundable
What if I have received a faulty/defective product?
We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.
What if I received a product that does not match my customisation request?
We quality check every product before it is packaged. Customisations are double checked by a dedicated team. In a rare case if you receive a product that does not match the customisation request, please email us within 48 hours of receiving the product. Please include your order number and clear images of a tape measure on top of the product.
